Delivery and Returns within GB

Deadline for Christmas Orders 2022:

Due to Royal Mail strike actions, deadline for orders is 15 December 2022 at 23:59, all orders are sent with Royal Mail Special Delivery at no extra cost.



Shipping within GB is free on order above £80

Shipping for orders below £80 is £3.00

Shipping for order above £80 is free

All orders are shipped, tracked and signed with Royal Mail First. 


Next day delivery is available for £7.50 within GB, however, fast shipping is only available for non-customised designs and for designs in stock. Choose this option at check out, and place your order before 12 noon midday to ensure the delivery is on time. This option is not guaranteed during Royal Mail strikes.

Shipping Time

All orders are normally shipped within 1-2 working days, if in stock. Custom made and customised orders take longer, so just send me an e-mail at raw@rawcopenhagen.co.uk to inquire about delivery time. 

Please note that during Christmas time and times of promotions shipping and handling may take a little longer up to 4-5 working days, due to the sheer volume of orders, simply ring or send and an email, if your order is urgent for a specific date.



​I want you to love your RAW Copenhagen Jewellery, so if for any reason you are not completely satisfied with the item you bought or were gifted, I am most happy to give you a refund as long as you adhere to the following:

  • You must inform me via e-mail (raw@rawcopenhagen.co.uk) within 28 days of purchase of the jewellery that you want to return it and get a refund.
  • All items must be returned unworn and in their original packaging and their original state.
  • Please note that for hygiene reasons a return and refund of earrings are unfortunately not accepted, however, if the earrings are a gift, I can seal them in a seethrough bag for you, and if the seal is unbroken the return option still applies, just write 'seal earrings' at check out.
  • Custom and customised orders cannot be returned, however, further custom fitting is of course possible at a small charge.
  • You have a total of 30 day from the purchasing date to return the jewellery, and simply let me know if you want a refund or would like another design.
  • The cost of sending returned items is at your expense.
  • All items returned are done so at the customer’s risk, therefore I recommend that you obtain proof of postage for any returned items.
  • Once RAW Copenhagen has received the returned jewellery piece, any refund will automatically be issued to the payment method you used to place the original order, or alternatively the new design desired will be sent to you.
  • All exchanges and refunds will be made within 14 days of receipt of the returned item(s).

​Please note that a different return policy pertain to Christmas presents, so that you can shop securely for your loved ones, for the Christmas period, the return policy has been extended till 30 January 2023, irrespective of when the jewellery piece was bought from 1 October 2022 onwards, simple write xmas gift at the check out. But otherwise all the rules stated above aplies with the exception of the 30 day return period.

Any returns should be sent to my studio in Kent in the UK:

RAW Copenhagen

​Langton Lodge

Fordcombe Road

Tunbridge Wells

Kent TN3 0RB