Terms of service
Last updated: 22 October 2025
1. Overview
This website is operated by RAW Copenhagen (“we”, “us”, “our”, "I").
Throughout the site, the terms “you” and “your” refer to the user, customer or visitor.
By accessing our website or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), together with any additional terms and policies referenced here, including our [Privacy Policy] and [Cookie Policy].
If you do not agree to these Terms, you may not use our Site or Services.
Our store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products and services to you.
2. Eligibility & Use of the Site
You must be at least the age of majority in your country or region of residence to use this Site or make a purchase.
You may not use our products for any unlawful purpose or violate any applicable laws.
You must not transmit any worms, viruses or malicious code. Any breach of these Terms will result in immediate termination of your access to the Services.
3. Our Contract with You
Your order constitutes an offer to purchase products from us. We will confirm acceptance by sending you an order confirmation email. The contract between you and RAW Copenhagen is formed only when we send this confirmation.
If we are unable to fulfil your order (for example, due to stock shortages or payment-authorisation failure) we will notify you and will not charge you for that order.
4. Prices and Payments
All prices are shown in GBP and include UK VAT (where applicable). Prices may change without notice, but this will not affect any confirmed orders.
Payments are processed securely via Shopify Payments or your chosen provider (for example PayPal, Apple Pay). We never store full card details on our systems.
5. Products and Availability
We take care to display products accurately, but colours and finishes may vary depending on your device display.
Products are subject to availability, and we reserve the right to discontinue any item at any time.
We may limit sales of certain products or quantities at our discretion.
6. Shipping, Returns and Refunds
Please refer to our separate [Shipping & Returns Policy] for details on delivery times, costs, returns and refund eligibility.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
7. Accuracy of Information
We make reasonable efforts to ensure all information on this Site is current and accurate. However, occasional errors or omissions may occur. Information may change without notice, and we make no guarantee that content on the Site is free of inaccuracies.
8. Third-Party Apps and Tools
We use selected Shopify apps and integrations to enhance your shopping experience, including:
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review.me – for collecting and displaying verified customer reviews;
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Omnisend – for email and SMS marketing automation;
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Search & Discover – for improved search and recommendations;
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Instafeed, – for social and operational features.
These third parties act either as data processors or independent controllers as set out in our [Privacy Policy]. Your use of such features may also be governed by their own terms of service.
9. Intellectual Property
All content on this Site — including text, graphics, logos, images, videos and product designs — is the property of RAW Copenhagen or its licensors and is protected by copyright and intellectual-property laws.
You may not reproduce, distribute, modify or use our materials without our express written consent.
10. User Content and Reviews
If you post comments, photos or reviews (“User Content”), you grant RAW Copenhagen a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, publish and display that content in connection with our marketing and Services.
You warrant that your User Content is accurate, lawful and does not infringe third-party rights. We may remove content that we believe breaches these Terms or applicable law.
11. Personal Information
Your submission of personal information through the Site is governed by our [Privacy Policy]. By using our Site, you acknowledge that your data will be processed in accordance with that policy and applicable data-protection law (UK GDPR, Data Protection Act 2018 and Data Use and Access Act 2025).
12. Prohibited Uses
You may not use this Site or its content to:
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Violate any law or regulation;
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Infringe intellectual-property rights;
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Harass, defame or abuse others;
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Upload viruses or malicious code;
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Collect personal data of others without consent;
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Engage in spamming, phishing, scraping or similar activity;
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Interfere with security or site performance.
We may suspend or terminate access immediately for any prohibited use.
13. Limitation of Liability
To the fullest extent permitted by law, RAW Copenhagen and its affiliates shall not be liable for any indirect, incidental or consequential damages arising from your use of the Site or our products.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.
Your statutory rights as a consumer under UK law are not affected.
14. Indemnification
You agree to indemnify and hold harmless RAW Copenhagen, its directors, employees and partners, from any claims arising from your breach of these Terms or misuse of our Services.
15. Termination
You may stop using our Services at any time. We may suspend or terminate your account or access to the Site if you breach these Terms or misuse the Services.
Any obligations incurred prior to termination (for example, payment obligations) shall survive termination.
16. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer residing in another UK nation or EU member state, you may also bring proceedings in your home jurisdiction.
17. Changes to these Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements. The latest version will always be posted on this page with an updated “Last updated” date.
Your continued use of the Site after any changes constitutes acceptance of the new Terms.
18. Contact Information
For questions regarding these Terms or our Services, please contact:
RAW Copenhagen
Attn: Legal & Compliance
Langton Lodge, Fordcombe Road
Tunbridge Wells TN3 0RB, UK
Email: raw@rawcopenhagen.co.uk