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Terms and Conditions

TERMS AND CONDITIONS

SUPPLIER IDENTIFICATION

is a site operated by RAW Copenhagen Ltd, whose trading name is RAW Copenhagen. RAW Copenhagen is registered in England and Wales under company number 9927991 at Company House and with our registered office and workshop in Langton Lodge, Fordcombe Road, Tunbridge Wells, TN3 0RB, England. Our e-mail address is: raw@rawcopenhagen.co.uk, our telephone number is +44 77 13 677 407. The website is hosted by Shopify Inc.

 

APPLICATION

The following terms and conditions apply to all purchases of goods by you from RAW Copenhagen’s web shop. By ordering any of our jewellery, you agree to be bound by these Terms and Conditions. Before placing an order in the web shop you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Accept’. If you do not click the button, you will not be able to complete your order. You can only purchase jewellery from our web shop if you are at least 18 years old and eligible to enter into a contract.

 

PERSONAL INFORMATION

RAW Copenhagen makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.

 

I collect your name, address, phone number and e-mail address when you place an order. I need this information so I can complete your order and contact you if there is a query.

 

I do not store your credit card details.

 

RISKS AND TITLES

All jewellery are to be treated with care, see Care Instruction. The jewellery consists of many small parts and are not to be used as a toy due to the risk of shocking hazard.

 

Risk of damage to, or loss of, any goods will pass to you when the goods are delivered to you.

 

GUARANTEE

RAW Copenhagen Jewellery is made from quality materials. However, as many of the materials I use are handmade and as all our jewellery pieces themselves are handmade here in the UK, please expect small differences in stones etc.

 

To prolong the life of your jewellery, kindly adhere to the Jewellery Care instructions provided so that you can enjoy wearing your jewellery pieces for years to come.

 

Accidental damage or breakage to the stringing material I will happily repair for a small fee. Faulty products will be repaired under your 12-month warranty, valid with proof of purchase. Kindly contact us by e-mail before returning your jewellery, so we can arrange the details for repair.

 

Regrettably, I are not able to accommodate free jewellery repair within the first 12-months of purchase, if the jewellery damages are a result of not following the Jewellery Care instructions provided.

MODIFICATION TO THE SERVICES AND PRICES

Prices for our products are subject to change without notice. I reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. I shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

All prices in £ incl. VAT

 

PRODUCT DISPLAY

I have made every effort to display as accurately as possible the colours and images of our products that appear at the store. I cannot guarantee that your computer monitor's display of any colour will be accurate.

 

ERRORS, INACCURACIES AND IMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. I reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

Kindly send any questions related to our Terms and Conditions to raw@rawcopenhagen.co.uk.