RAW Copenhagen Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from rawcopenhagen.co.uk, hereafter referred to as the “Site”.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

-Further a number of apps is used on the Site to enhance your user experience of browsing and shopping at RAW Copenhagen online. These apps include:

‘Instafeed’ to allow for the RAW Copenhagen Instagram feed to be shows on the Site.

‘Care Cart - abandoned cart recovery app’, aimed at easing your shopping to remind you of which items you put in your cart, read their privacy policy here: link will be added within the close of 24 May 2018.

‘Mailchimp’, allowing for newsletter subscription, you can read their privacy policy and actions taken in light of the new GDPR here: https://kb.mailchimp.com/binaries/content/assets/mailchimpkb/us/en/pdfs/mailchimp_gdpr_sept2017.pdf

‘Mailchimp form by Mailmunch’, allowing for pop ups like signing up for newsletter etc., you can read their privacy policy here:

https://legal.mailmunch.com/privacy/

‘Plug in SEO’, aimed at RAW Copenhagen being found in search engines, you can read their privacy policy here:

https://www.pluginseo.com/privacy

’Kit’, allowing for the Site to cooperate with the RAW Copenhagen Facebook business page and market RAW Copenhagen on Facebook, see their privacy policy here, which are the same as the privacy policy of Shopify:

https://www.shopify.com/legal/privacy

’EU Cookie Compiler’, allowing for all visitor to accept or refuse cookies being compiled during their visit and takes the visitor directly to the Privacy Policy of the Site, before starting browsing.

If any additional apps will be added to the Site, a reference to the name of the app and their respective privacy policy, if applicable, will be listed here.

Additionally when you make a purchase or attempt to make a purchase through the Site, Raw Copenhagen collects certain information from you, including your name, billing address, shipping address, payment information (payment information is handled by your preferred payment provider such as Paypal, including credit card numbers etc. for the sake of potential refund etc.), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

- Keep record for your one year warranty.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store-- you can read more about how Shopify uses your Personal Information here:

https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information for accounting, warranty and refund purposes.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

By using this site, you represent that you are at least the age of majority in your country or state of residence, or that you are the age of majority in your country or state of residence and you have given us your consent to allow any of your minor dependants to use this site.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at raw@rawcopenhagen.co.uk or by mail using the details provided below:

RAW Copenhagen

Att.: Privacy Compliance Officer

Langton Lodge

Fordcombe Road

Tunbridge Wells TN3 0RB

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